1. WHO WE ARE

The Slash App Co., LTD (“The Slash App,” “Slash,” “we,” “our,” or “us”) operates a lifestyle, tourism, entertainment, marketplace, and discovery platform designed to help users explore experiences, offers, events, wellness services, nightlife, dining, creators, and travel-related content.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our mobile application, website, marketplace systems, creator platforms, concierge tools, and related services (collectively, the “Platform”).

2. THE TYPES OF DATA WE COLLECT

We may collect information including:

• Name
• Email address
• Phone number
• Profile preferences
• Login credentials
• Reservation information
• Uploaded photos or videos
• Messages sent through the Platform
• Creator profile information
• Business verification information
• Merchant payout information

3. MERCHANT & BUSINESS INFORMATION

If you operate as a Merchant, Creator, or Business Partner, we may collect:

• Business registration documents
• VAT or tax information
• Government-issued identification
• Bank or payout information
• Licensing documentation
• Promotional content
• Business operating details

This information may be required for verification, fraud prevention, payment processing, or legal compliance.

4. AUTOMATICALLY COLLECTED DATA

When using the Platform, we may automatically collect:

• Device model
• IP address
• Operating system
• Browser type
• App version
• Mobile network information
• Device identifiers
• Crash reports
• Search history
• QR redemption activity
• Creator engagement activity

5. LOCATION SERVICES

With your permission, The Slash App may collect location data to provide:

• Nearby recommendations
• Local offers
• Map-based discovery
• Event suggestions
• AI concierge recommendations

Location access can be managed through your device settings.

6. HOW WE USE YOUR INFORMATION

We use personal information to:

• Manage accounts
• Process reservations and purchases
• Deliver marketplace services
• Improve recommendations
• Power AI concierge systems
• Personalize user experiences
• Detect fraud and abuse
• Provide customer support
• Deliver promotional campaigns
• Analyze trends and app performance

7. AI & PERSONALIZATION

The Slash App may use AI-powered systems and automated tools to:

• Suggest experiences
• Recommend venues
• Personalize itineraries
• Display relevant creators
• Surface trending experiences
• Recommend promotions or events

These systems use aggregated behavioral patterns and user interactions to improve recommendations.

8. MARKETPLACE & PAYMENT PROCESSING

Transactions processed through the Platform may utilize third-party payment providers including Stripe and local payment gateways.

When purchases are made, certain information may be shared with Merchants or payment providers, including:

• Name
• Reservation details
• Booking information
• Transaction confirmations

The Slash App does not store full credit card details directly on its own servers unless explicitly stated.

9. CREATOR & SOCIAL CONTENT

Users and creators may upload:

• Photos
• Videos
• Reviews
• Travel recommendations
• Promotional media

By uploading content, users grant The Slash App a non-exclusive, worldwide, royalty-free license to display and distribute such content in connection with operating and marketing the Platform.

10. HOW WE SHARE INFORMATION

We may share information with:

• Merchants and business partners
• Payment providers
• Cloud hosting providers
• Analytics services
• Fraud prevention providers
• Marketing and notification platforms

We may also disclose information where required by law or to protect the Platform and its users.

11. COOKIES, TRACKING & ANALYTICS

The Platform may use:

• Cookies
• SDKs
• Pixels
• Analytics tools
• Advertising technologies

These technologies help improve performance, measure campaigns, remember preferences, and personalize experiences.

12. SOCIAL MEDIA & ADVERTISING

The Slash App may integrate advertising and analytics technologies from companies such as:

• Meta (Facebook & Instagram)
• TikTok
• Google
• YouTube

Users may opt out of certain tracking through device privacy settings.

13. INTERNATIONAL DATA TRANSFERS

The Platform may utilize international hosting providers and service partners.

As a result, information may be processed in countries outside your own jurisdiction.

We take reasonable measures to protect personal data during such transfers.

14. DATA RETENTION

We retain information only as long as reasonably necessary for:

• Providing services
• Legal compliance
• Fraud prevention
• Security purposes
• Platform improvements

Aggregated and anonymized analytical data may be retained longer for business intelligence and platform development.

15. SECURITY

We implement commercially reasonable security measures including:

• Encryption
• Access controls
• Secure hosting environments
• Internal security procedures

However, no system can be guaranteed completely secure.

16. USER RIGHTS

Depending on your location and applicable law, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Restrict processing
• Request data portability
• Object to certain marketing activities

17. CHILDREN’S PRIVACY

The Platform is intended for users aged 16 and older.

We do not knowingly collect personal information from children under 16.

18. THIRD-PARTY LINKS & SERVICES

The Platform may contain links to third-party websites, booking providers, ticket systems, social platforms, or external services.

The Slash App is not responsible for the privacy practices or content of third-party services.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Material changes may be communicated through:

• App notifications
• Website notices
• Email communications
• Platform banners

20. CONTACT

The Slash App Co., LTD

Email: [email protected]

Website: www.theslashapp.com